After-Sales Service

Solar cooking is a new way of preparing food : green, healthy and cost-effective, but above all friendly

You will need a little time to adapt before you get a good handling but the reward of using our products will then be great

Though, should it stay tricky : 

  1. go through our FAQ, as we answer key questions about solar cooking and our product use.
  2. read our tips and be inspired by our recipes, all tested and approved by IDCOOK team !
  3. our videos all over the site and on youaresolar.com will show how our products "in real life"
  4. The team is available for any question : infos@idcook.com or by phone +33 (0)1 42 36 15 07 (office hours)
  5. Last, in case something is missing or seems defective, please do as indicated : 
    • send us a mail, mentioning the invoice number and a picture of the defective part
    • we will get back to you within 48 hours to find an efficient and fast solution
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